“Working with Bryan Durocher has been a terrific and exciting experience for Cirillo Cosmetic Dermatology Spa. We hired Bryan for his financial metrics expertise and his business organization templates that were focused on the medical spa industry. As a result, we have improved our overall financial management function, and implemented a new performance and customer service-based employee compensation structure.
Bryan’s Management materials are well done and educational, providing excellent templates to spin-off our cosmetic business. The compensation model helps drive profitability and rewards employees who are high performers.
Most helpful of all are his Coaching services which help focus our team on the key customer service issues while also building team unity and enthusiasm. Bryan’s coaching is important to us as we bring together personnel having medical/surgical/cosmetic dermatology practice “patient-focused” backgrounds, with personnel having medical spa “client-focused” backgrounds.Bryan has clearly demonstrated to us that he is a leader and a luminary in the Spa industry. We value his advice, and we value the industry connections and the many recommendations we’ve received from him.”
Victoria A. Cirillo-Hyland, MD
Board Certified Dermatologist and Dermasurgeon
Cirillo Cosmetic Dermatology Spa