Front Line Service Mastery

The beauty industry today has become more competitive than ever. Your salon and spa's front desk needs
to deliver the very best customer service possible. Frontline Service Mastery empowers your team to
provide the best complete salon and or spa experience your clients have ever had. That experience begins
and ends with the coordinators at the front desk. Their vital role far surpasses just making client
appointments and handling cash. This dynamic education includes an interactive Training Manual with 55-
minutes of audio programming, Facilitator’s Guide, and a Reception Desk Policies and Procedures Manual.
Highlights include:

• 10 Powerful Tools to Build on a First Impression
• 10 Key Telephone Skills to Use on Every Call
• Power Booking Client Appointments to Maximize Time
• How to Handle Challenging Clients and Situations
• Dialogues for Pre-Booking, Recommending Retail, and Client Referral That Work Every Time