Frontline Service Mastery

 

 

Retail: $ 129.99

Frontline Service Mastery Training Manual and Audio Deliver the best customer care possible with Frontline Service Mastery. The beauty industry today has become more competitive than ever. Frontline Service Mastery empowers your team to provide the best complete salon and or spa experience your client's have ever had. That experience begins and ends with the coordinators at the front desk. Their vital role far surpasses just making client appointments and handling cash, this dynamic education includes an interactive Training Manual with 55-minutes of audio programming, Facilitators Guide, and a Reception Desk Policies and Procedures Manual. Highlights include:   10 Powerful Tools to Build on a First Impression 10 Key Telephone Skills to Use on Every Call Power Booking Client Appointments How to Handle Challenging Clients and Situations Dialogues for Pre-Booking, Recommending Retail, and Client Referral That Work Every Time   This dynamic education includes downloadable (Word) documents.