While that is an accomplishment in itself ... nothing has been more valuable than putting these systems to the test with everyday hands-on use.
I am looking forward to educating our entire team (not just the desk) with this information propelling us to a new level!
After the four calls were done, it was obvious to me that my time commitment, combined with you're unique coaching program and style, proved very worthwhile.
It continually appeared to me like everyone was getting what they needed, myself included!"
- Patti Romero
Manager
Cherisse's Salon & Day Spa
Morgan Hill, CA
Is your front desk service everything it could and should be? Are repeated mistakes costing you time and money? Are you having more turnover than you would like? Do you find it difficult to find the time to properly train the front desk team to deliver excellent customer service consistently? Perhaps you do not have a defined structure and just don't know where to begin. Durocher Enterprises has the program just right for you!
Frontline Service Mastery Training is a four week program that completely trains your front desk team in all aspects of customer service. Join other salon and spa owners, managers, and coordinators in this virtual program.
How is all of this accomplished? The answer is simple, a dynamic virtual 4 week program. This means you can participate in this opportunity without having to travel or incur those related expenses. You will dial into our conference line and join in from the comfort of your home or office. Before the program begins you will receive your Training Manual complete with instructions and the 4 education modules we will cover during the program.
You will be in a virtual classroom with 20 other success oriented people who all share a passion for knowledge and growth just like you. The calls are led by an experienced Coaching Director who will guide you through each module and its key learning points. The calls are informative, fun to participate in, collaborative, and always provide amazing learning opportunities.
Salons and Spas need to have a specific philosophy regarding what the front desk should represent and how it should provide for their clients; the very best customer service possible. The beauty industry today has become more competitive than ever. Salon and Spa clients have hundreds of choices for beauty service, so the goal of this program is to provide Salon and Spa Coordinators with the best and complete training experience they have ever had.
Your client's experience begins and ends with the salon coordinators at the front desk. The salon coordinators vital role involves not only making client appointments and handling cash, but also presenting a positive image of the Salon and Spa to clients 100% of the time. They are the first person your clients see when they come in and the last person they see when they leave. They may be the first voice your clients hear, so that initial interaction establishes an image for your organization.
Expectations have changed, Salon and Spa coordinators have to adapt with them. Exceptional Salon and Spa coordinators have the power to make everyone else's work a lot more efficient or as a mediocre coordinator make everything more difficult.
Key Program Learning Points:
Being outstanding to set the precedence in customer service and the importance of their role
The skills to gain new clients and customers and how to not lose them
The opportunity to maximize the existing client base to increase profitability
How to set the tone and image callers or visitors expect from your organization
The nine characteristics all exceptional coordinators have in common
Ten powerful tools to build on a first impression
Key telephone skills to use on every call and what is needed to screen calls effectively
How to control the phone call and get the caller to the point
Ten powerful steps to take the perfect message
Ten tools for an outstanding telephone image
How to master a nonstop talker conversation
Seven skills for conversing with an indecisive caller
Nine steps to win over the caller who complains
Fourteen guidelines for winning over an angry client
The "Extraordinary Client Experience" and how to deliver it consistently
Powerful dialogues for closing retail sales, pre-booking clients, and getting new client referrals
Participants will conclude the training by taking an assessment to inventory their strengths and opportunities for improvement in business to create a clear road map and action plan to move to the next level of customer service excellence.
Timing
The Program begins Thursday, September 6th, 2007 and
concludes September 27th, 2007. The calls are Thursdays from 4:00pm to 5:30pm CST.
Call Dates:
September: 6th,
13th, 20th and 27th
Investment
$399. The $399 covers the cost for the program, and training, manual. Please be advised the coaching calls will be long distance telephone calls, so there is a long distance telephone fee which usually is $4.50 to $6.50
There is a $100 investment for each additional person participating from your business. Each person receives their own workbook.
Better Than Money-Back Guarantee We are so confident in the power of this program that we are offering a better than money-back guarantee! If after completing two conference calls with us you are not fully satisfied, we will refund 100% of your money upon product return. (You must call within 24 hours of the second call.)
Please do not hesitate to
call us at 877-596-0243, or e-mail us at
info@durocherenterprises.com for more information or with any questions you may have.
