Arvasi Life Spa
- Dr. Avanti Kumar Singh
Owner, Arvasi Life Spa
Kenosha, WI.
Following is a brief summary of our team coaching accomplishments over just the past 3 months--August, September, and October 2009. Below you will find our objectives, as stated on August 6th, 2009.
- Increase productivity by providers (upgrade services, re-booking, pre-booking, retail sales, etc.)
- Pre-booking-- as of July 2009 was 11.9% and now as of October 20th, 2009 is 39%, for increase of 27.1%
- New Client Visits-- 151 more new client visits during July, August, September 2009 compared to same months in 2008, attributable to the increased networking by all technicians as we have stopped all print/radio/cable TV advertising
- Pre-booking-- as of July 2009 was 11.9% and now as of October 20th, 2009 is 39%, for increase of 27.1%
- Excessive discounting of services, both spa and medical
- Service Discounts Minimized-- for July, August, September 2008, service discounts for same months in 2009, a decrease of 41% in regards to discounts
- Retail sales potential
- 19% increase in retail sales for July, August, September 2009 compared to same months in 2008
- Market-share capacity for spa and medical services has not been maximized
- 5% increase in service sales for July, August, September 2009 compared to same months in 2008
With your help we have many more initiatives launching in the next few weeks that will help us further in reaching our objectives.
- New Brochure
- New Service Prices with average 7% increase
- New Website
- New E-Commerce site as additional revenue stream
- Newsletter tie-into website and e-commerce store
- Newly designed Arvasi Branded product line with product brochure and increased prices averaging 2% increase
- New retail offerings and retail space with new activity centers for makeup and Reveal camera consults to drive increased and new sales
- All service protocols in all departments re-written to maximize efficiency and profitability with respect to appointment booking, backbar/cost of service, and time of service to service fee.
- New software (will go live 10/27/09) with new monitoring & reporting capabilities, including new payroll structure.
- Continued networking by all staff members at community events, BNI, health fairs and local businesses.


